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Case Studies

Telecom Wholesale Ordering App

Telecom Wholesale Ordering App
Situation: A large telecom company needed to replace a legacy paper-based wholesale ordering process with a web app, taking the opportunity to make the complex ordering process as simple, efficient, and error-proof as possible.  Intervention...
Intervention: After studying the ordering process in depth and inspecting competitors' apps, I designed a strikingly simple and intuitive web app that represented the industry standard paper forms visually, simplifying an inherently complex process.  Resolution...
Resolution: An unsolicited user testimonial indicates the success of the app: "I just wanted to leave a note to say that your QORA system is by far better than any of the other systems for ordering that I have used. It is very very user friendly. Thanks for making my job easier!"  Situation...
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Testimonials

"As always you provide excellent design solutions which effectively address complex problems."  [+]
"As always you provide excellent design solutions which effectively address complex problems. The engineering web app designs are superb!"
Jeff Hansen, Staff IT Systems Engineer, CenturyLink
Jeff Hansen
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“Usability in Healthcare: Ability to Use is the Tip of the Iceberg” (Slides)

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