The Tech Design Psychologist™

Shaping technology to help people flourish™

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Case Studies

VoIP Engineering Web App

Situation: A pair of web apps used by telecom engineers to provision VoIP phone service could not accommodate orders with many thousands of telephone numbers. Intervention...

Intervention: Designed single integrated app with greatly improving usability and sophisticated tools for working with large numbers of phone numbers at once. Resolution...

Resolution: Faster and more accurate provisioning of large VoIP orders was facilitated by an elegant and intuitive tool with greatly expanded capabilities. Situation...

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Testimonials

"Michael has contributed unique value to Oracle and demonstrated tremendous leadership... and I highly recommend him..." [+]

"Michael has contributed unique value to Oracle and demonstrated tremendous leadership with cross-functional teams, exceeding the expectations of the Director of Modern Marketing Best Practices, for example with his innovative interactive user flows for email marketing. He presents his compelling interaction designs and insightful research findings with utter confidence, while demonstrating keen and attentive listening, and maintaining a consistently professional and serene manner. Michael is a pleasure to work with and I highly recommend him for any project requiring user experience expertise."

Margaret Brown, Senior Manager, User Experience, Oracle

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Video

“Usability in Healthcare: Ability to Use is the Tip of the Iceberg” (Slides)
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