The Tech Design Psychologist™

Shaping technology to help people flourish™

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Case Studies

VoIP Engineering Web App

VoIP Engineering Web App
Situation: A pair of web apps used by telecom engineers to provision VoIP phone service could not accommodate orders with many thousands of telephone numbers.  Intervention...
Intervention: Designed single integrated app with greatly improving usability and sophisticated tools for working with large numbers of phone numbers at once.  Resolution...
Resolution: Faster and more accurate provisioning of large VoIP orders was facilitated by an elegant and intuitive tool with greatly expanded capabilities.  Situation...
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Testimonials

"With his unique expertise, Michael takes product design and marketing to a new level, driving long term growth in revenue and brand value by cultivating deeper, more authentic, product adoption..."  [+]
"With his unique expertise, Michael takes product design and marketing to a new level, driving long term growth in revenue and brand value by cultivating deeper, more authentic, product adoption. With his help, high tech products not only offer delightful user experiences, but go further, earning intense loyalty by becoming trusted catalysts for users' highest abilities and best selves."
Karren Madson, Director of Product Management, Epsilon
Karren Madson
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Video


“Usability in Healthcare: Ability to Use is the Tip of the Iceberg” (Slides)

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