The Tech Design Psychologist™

Shaping technology to help people flourish™

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Case Studies

VoIP Engineering Web App

Situation: A pair of web apps used by telecom engineers to provision VoIP phone service could not accommodate orders with many thousands of telephone numbers. Intervention...

Intervention: Designed single integrated app with greatly improving usability and sophisticated tools for working with large numbers of phone numbers at once. Resolution...

Resolution: Faster and more accurate provisioning of large VoIP orders was facilitated by an elegant and intuitive tool with greatly expanded capabilities. Situation...

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Testimonials

"The benefits of working with Michael are very clear in our results: Positive user experience and insights..." [+]

"The benefits of working with Michael are very clear in our results: Positive user experience and insights that help us prioritize future product features. Delivering a great user experience is very important to us, but before working with Michael, we were unsure how best to get user feedback. With Michael's expert guidance, we are now regularly experimenting, testing, measuring, and improving our product."

Tom Bartel, Co-founder & COO, bounce.io

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Video

“Usability in Healthcare: Ability to Use is the Tip of the Iceberg” (Slides)
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