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Case Studies

VoIP Engineering Web App

Situation: A pair of web apps used by telecom engineers to provision VoIP phone service could not accommodate orders with many thousands of telephone numbers. Intervention...

Intervention: Designed single integrated app with greatly improving usability and sophisticated tools for working with large numbers of phone numbers at once. Resolution...

Resolution: Faster and more accurate provisioning of large VoIP orders was facilitated by an elegant and intuitive tool with greatly expanded capabilities. Situation...

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Testimonials

"You did a fantastic job with the project and the report. I really appreciate the way you dug into the tool ... and applied best practices." [+]

"You did a fantastic job with the project and the report. I really appreciate the way you dug into the tool to learn it, drove the definition of the test cases, managed all the demands and expectations, and applied best practices."

Jennifer Lee Carlson (March 2018), User Experience Manager, Cisco Systems

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Videos

“Usability in Healthcare: Ability to Use is the Tip of the Iceberg” (Slides)
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